Exchange/Refund Policy
Exchange/Refund Policy
If you receive a damaged product, we offer exchanges under the following conditions:
- Eligible Damages: Only broken bottles or malfunctioning spray mechanisms.
- Exchange Request: Must be made within 5 days of receiving the product.
Conditions for Damaged Products:
- Product must be returned in original packaging with invoice.
- Provide proof of damage (photos/videos of broken bottle or spray).
- The item must be unused and in original condition.
How to Request an Exchange:
- Contact customer service at our WhatsApp/email
- Provide your order number, description, and proof of damage.
- We will guide you through the exchange process.
Processing Time:
- Exchanges will be processed within 7-15 business days after receiving the returned item.
- A replacement will be shipped at no extra charge.
No Refunds:
- No refunds under any circumstances. Only exchanges for damaged products are offered.